Shipping policy

SHIPPING POLICY

DELIVERY AREA

Gharvia Store currently delivers only within the United Arab Emirates.

We do not currently offer international delivery.

SHIPPING COST

We offer free standard delivery across the UAE unless a different delivery charge is clearly displayed during checkout.

ESTIMATED DELIVERY TIME

Orders are normally delivered within 3–5 working days after order confirmation.

Delivery times are estimates and may be affected by:

• Public holidays or weekends;
• Courier or fulfilment delays;
• Severe weather or restricted delivery areas;
• Incorrect or incomplete delivery information;
• Customer unavailability; or
• Unsuccessful order-confirmation or delivery-contact attempts.

ORDER CONFIRMATION

Cash on Delivery orders may be confirmed by telephone, WhatsApp or another available communication method before processing.

Please provide a valid UAE telephone number and complete delivery address. An order may be placed on hold or cancelled if we cannot contact the customer or verify the delivery information.

ORDER PROCESSING

Orders are processed after successful confirmation and product-availability verification.

Orders submitted during weekends or UAE public holidays may be processed on the next working day.

ORDER TRACKING

Tracking information may be provided by email, SMS, WhatsApp or directly by the courier once an order has been dispatched.

Tracking information may take some time to become active after dispatch.

DELIVERY ADDRESS

Customers are responsible for providing an accurate and complete delivery address, including:

• Emirate and city;
• Area or community;
• Building or villa name/number;
• Apartment or office number, where applicable;
• A nearby landmark, where helpful; and
• An active UAE telephone number.

Contact us immediately if you need to correct your delivery information. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

DELIVERY ATTEMPTS

The courier may contact you before delivery. Please ensure that your telephone number is active and that someone is available to receive the order.

If delivery is unsuccessful because the customer is unavailable, cannot be contacted or provided incorrect information, the order may be returned to the fulfilment facility. Any new delivery request will be subject to product availability and courier approval.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

Inspect your order when it arrives.

If the parcel or product is damaged, defective, incomplete or different from what you ordered, contact us within 48 hours of delivery. Include your order number and clear photographs or video of the product, packaging and shipping label.

Do not dispose of the product or its original packaging while the issue is being reviewed.

Approved cases will be handled according to our Return and Refund Policy and applicable UAE consumer-protection requirements.

DELAYS AND UNDELIVERED ORDERS

If your order has not arrived within the estimated delivery period, contact us so that we can check its status with the courier or fulfilment provider.

We are not responsible for delays caused by events outside our reasonable control. However, we will make reasonable efforts to assist with locating or resolving delayed or undelivered orders.

ORDER CANCELLATION

Cancellation is not guaranteed after an order has been confirmed, processed or dispatched. Please refer to our Return and Refund Policy for additional information.

For shipping or delivery assistance, contact:

Gharvia Store
Dubai, United Arab Emirates
Email: safiullah.khan0060@gmail.com