Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Gharvia Store. The terms “we”, “us” and “our” refer to Gharvia Store.
Gharvia Store operates this online store and website, including its information, content, features, products and services (collectively, the “Services”). Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer the Services to you.
These Terms of Service (“Terms”), together with the policies referenced in them, describe your rights and responsibilities when accessing our website or purchasing from our store.
By accessing or using the Services, you agree to these Terms and our Privacy Policy, available at:
https://gharvia.store/policies/privacy-policy
If you do not agree with these Terms or our Privacy Policy, please discontinue using the Services.
SECTION 1 – ELIGIBILITY AND ACCOUNTS
By using the Services, you confirm that you are at least the age of majority in your country or place of residence or that you have permission from a parent or legal guardian.
You may be required to provide information including your name, email address, telephone number, billing information and delivery address.
You agree that all information you submit is accurate, complete and current. We are not responsible for delivery failures or delays caused by incorrect or incomplete customer information.
You are responsible for protecting your account credentials and for activities performed through your account. You must not transfer, sell or provide your account to another person without our written permission.
SECTION 2 – PRODUCTS
We make reasonable efforts to display and describe our products accurately. Product colours and appearance may differ slightly depending on your screen, device settings, lighting or product-manufacturing variations.
Product descriptions, prices, images, availability and specifications may be corrected or updated without prior notice.
We reserve the right to discontinue products, restrict quantities or limit sales to specific persons, locations or jurisdictions where reasonably necessary.
All products are subject to availability. Adding an item to your cart does not reserve it or guarantee availability.
Nothing in these Terms limits your mandatory rights regarding products that are defective, damaged, incorrectly supplied or materially different from their description.
SECTION 3 – ORDERS AND CONFIRMATION
Submitting an order constitutes an offer to purchase the selected product.
An order is accepted only after it has been confirmed by us. Cash on Delivery orders may be confirmed by telephone, WhatsApp or another available communication method before processing or dispatch.
We may refuse, place on hold or cancel an order where:
• The product is unavailable;
• The customer cannot be reached for confirmation;
• Delivery information is incomplete or incorrect;
• We reasonably suspect fraud, misuse or unauthorised activity;
• A pricing or product-information error has occurred; or
• We cannot deliver to the supplied address.
If we change, reject or cancel an order, we will attempt to notify you using the contact information submitted with the order.
Please review your order carefully before submission. Cancellation may not be possible after an order has been confirmed, processed or dispatched.
Purchases are also subject to our Return and Refund Policy:
https://gharvia.store/policies/refund-policy
Products purchased from our store are intended for personal or household use and not for unauthorised commercial resale or export.
SECTION 4 – PRICES AND PAYMENT
All prices are displayed in United Arab Emirates dirhams (AED).
Prices include applicable taxes where required and unless expressly stated otherwise. Any applicable delivery charge will be displayed at checkout before the order is submitted.
Product prices, discounts and promotions may change without notice. Changes will not affect an order that has already been accepted and confirmed, except where an obvious pricing or technical error has occurred.
Available payment methods may include Cash on Delivery and any electronic payment methods displayed at checkout.
For Cash on Delivery orders, customers must have the correct payable amount available at delivery unless the courier supports another payment method.
You agree to provide accurate and authorised payment and billing information. We may refuse or cancel transactions that appear unauthorised, fraudulent or inconsistent with these Terms.
SECTION 5 – SHIPPING AND DELIVERY
We currently deliver within the United Arab Emirates.
Orders are normally delivered within 3–5 working days after confirmation. Delivery periods are estimates and are not guaranteed.
Delivery may be affected by:
• Incorrect or incomplete delivery information;
• Unsuccessful customer-contact attempts;
• Customer unavailability;
• Courier or fulfilment delays;
• Public holidays;
• Severe weather;
• Restricted delivery areas; or
• Events outside our reasonable control.
Customers must provide a complete delivery address and an active UAE telephone number.
We may use third-party suppliers, fulfilment providers and couriers to process and deliver orders.
Ownership and responsibility for the product pass to the customer upon successful delivery, subject to any mandatory rights available under UAE law.
Please refer to our Shipping Policy for additional information:
https://gharvia.store/policies/shipping-policy
SECTION 6 – RETURNS, REFUNDS AND CANCELLATIONS
Return, replacement, refund and cancellation requests are handled according to our Return and Refund Policy:
https://gharvia.store/policies/refund-policy
Customers must inspect their products promptly after delivery and report damaged, defective, incomplete or incorrect products within the period stated in that policy.
Nothing in these Terms or our Return and Refund Policy limits any mandatory remedy available under applicable UAE consumer-protection law.
SECTION 7 – INTELLECTUAL PROPERTY
The website and its content—including its text, graphics, photographs, videos, branding, logos, layout and design—are owned by or licensed to Gharvia Store, Shopify or their respective content owners and are protected by applicable intellectual-property laws.
You may use the website only for lawful, personal and non-commercial purposes.
Without written permission, you must not reproduce, distribute, republish, sell, modify, scrape, transmit or commercially exploit any substantial part of the website or its content.
Shopify’s name, logo and related marks belong to Shopify. Other names, logos and trademarks displayed on the Services belong to their respective owners.
SECTION 8 – OPTIONAL AND THIRD-PARTY TOOLS
We may provide access to tools, applications or features operated by third parties.
Third-party services are provided under their respective terms and privacy policies. We do not control these services and are not responsible for their availability, security or operation, except to the extent that responsibility cannot legally be excluded.
Your use of third-party tools is at your discretion. You should review the applicable third-party terms before using them.
SECTION 9 – THIRD-PARTY LINKS
The Services may contain links to websites or services operated by third parties.
We do not control or guarantee the accuracy, security, availability or content of third-party websites. Accessing a third-party website is at your discretion and may be subject to separate terms and privacy policies.
Questions concerning products or services purchased directly from a third party should be addressed to that third party.
SECTION 10 – RELATIONSHIP WITH SHOPIFY
Gharvia Store is powered by Shopify, which provides the e-commerce platform used to operate the store.
Any purchase made through our store is made directly with Gharvia Store and not with Shopify. Shopify is not the seller of the products offered through Gharvia Store and is not responsible for fulfilling orders, providing customer service or resolving product-related claims.
Nothing in this section limits any rights that cannot lawfully be limited or excluded.
SECTION 11 – PRIVACY
Personal information collected through the Services is handled according to our Privacy Policy:
https://gharvia.store/policies/privacy-policy
Because our store is hosted by Shopify, personal information may be collected, processed or stored by Shopify and by service providers involved in payment processing, fraud prevention, customer communication, order confirmation, fulfilment and delivery.
Information may be processed outside your country of residence where permitted by applicable law and subject to appropriate safeguards.
Shopify’s privacy information is available at:
https://www.shopify.com/legal/privacy/app-users
SECTION 12 – REVIEWS AND FEEDBACK
If you submit a review, photograph, suggestion or other feedback (“Feedback”), you confirm that:
• You own or have permission to submit it;
• It is accurate and not misleading;
• It does not violate another person’s rights;
• It does not contain unlawful, abusive or harmful material; and
• You disclose any payment or incentive received for providing it.
You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display Feedback for operating and promoting the Services.
We may moderate or remove Feedback that violates these Terms or applicable law. We are not required to publish or respond to submitted Feedback.
SECTION 13 – ERRORS AND OMISSIONS
The Services may occasionally contain typographical errors, inaccurate information or omissions relating to product descriptions, prices, promotions, availability, delivery charges or estimated delivery times.
We may correct such errors and update information where reasonably necessary. If an error materially affects an order, we will attempt to contact you before proceeding or cancel the order and provide any applicable refund.
SECTION 14 – PROHIBITED USES
You must not use the Services:
• For an unlawful or fraudulent purpose;
• To violate applicable laws or regulations;
• To infringe intellectual-property, privacy or other rights;
• To transmit malware, viruses or harmful code;
• To collect another person’s information unlawfully;
• To harass, threaten, impersonate or harm another person;
• To submit false or misleading information;
• To interfere with the security or operation of the Services;
• To bypass access controls or security features; or
• To send spam or unauthorised promotional messages.
We may restrict or terminate access where we reasonably believe these Terms have been violated.
SECTION 15 – TERMINATION
You may stop using the Services at any time.
We may suspend or terminate access to the Services where reasonably necessary, including in response to fraud, unlawful conduct, security risks or a material breach of these Terms.
Termination does not affect rights, obligations or payments that arose before termination. Provisions intended to survive termination—including intellectual property, liability, indemnification and governing law—will remain effective.
SECTION 16 – WARRANTIES AND CONSUMER RIGHTS
We aim to provide accurate information and products that correspond with their descriptions.
Except for warranties expressly provided by us and rights guaranteed under applicable law, the Services are provided on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free or completely secure.
Nothing in these Terms excludes, restricts or modifies any warranty, guarantee, remedy or consumer right that cannot legally be excluded or restricted under applicable UAE law.
SECTION 17 – LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, Gharvia Store and its service providers will not be liable for indirect, incidental, special or consequential losses arising from the use of the Services where such losses were not reasonably foreseeable.
We are not responsible for delays or failures caused by circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, personal injury caused by negligence or any other liability or consumer right that cannot legally be excluded or limited under applicable UAE law.
SECTION 18 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to compensate Gharvia Store for reasonable losses, liabilities and expenses resulting directly from your unlawful use of the Services, your material breach of these Terms or your infringement of another person’s rights.
This provision does not apply where the loss resulted from our negligence, misconduct or failure to comply with applicable law.
SECTION 19 – SEVERABILITY
If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be enforced to the maximum extent permitted or removed where necessary.
The remaining provisions will continue in effect.
SECTION 20 – WAIVER AND ENTIRE AGREEMENT
If we do not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.
These Terms, together with the Privacy Policy, Return and Refund Policy, Shipping Policy and other policies displayed on the store, constitute the agreement governing your use of the Services.
SECTION 21 – ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written consent.
We may transfer our rights or obligations where reasonably necessary for the operation, restructuring or transfer of the business, subject to applicable law and without reducing your mandatory consumer rights.
SECTION 22 – GOVERNING LAW
These Terms and transactions made through our store are governed by the applicable laws of the United Arab Emirates.
Any dispute will be subject to the jurisdiction of the competent courts of the United Arab Emirates, without limiting any mandatory consumer rights or remedies available under applicable law.
SECTION 23 – CHANGES TO THESE TERMS
We may update these Terms to reflect changes to our Services, business practices or legal obligations.
The latest version will be published on this page. Material changes will apply from the stated effective date and will not retrospectively reduce rights connected with previously confirmed orders.
Your continued use of the Services after an updated version becomes effective constitutes acceptance of the updated Terms.
SECTION 24 – CONTACT INFORMATION
Questions regarding these Terms, products, deliveries, cancellations or returns may be sent to:
Gharvia Store
Dubai, United Arab Emirates
Email: safiullah.khan0060@gmail.com
Last updated: 30 August 2026